1. Acceptance of these terms
These Terms of Use apply to the BarksBook website, hosted Software-as-a-Service (SaaS) platform, customer and administrator portals, APIs and related services (collectively, the “Services”). A dog daycare, boarding, training, pet care or other organization that subscribes to BarksBook is referred to in these terms as a “Business.” If you use the Services on behalf of a Business, you represent that you have authority to accept these terms for that Business.
2. Accounts and access
You must provide accurate account information and protect your login credentials. Business account owners and authorized administrators are responsible for the users they authorize and for assigning appropriate roles and permissions. All users, including staff and customers, are responsible for safeguarding their own account credentials. You must notify us promptly if you believe an account has been accessed without authorization.
3. Subscriptions, fees and taxes
Paid BarksBook plans are SaaS subscriptions billed according to the pricing and billing period shown when the Business subscribes or otherwise agrees to a plan. A Business with an active paid subscription is a SaaS subscriber. Fees are generally charged in advance for the applicable billing period. Taxes may be added where required. Features, usage limits and prices may change over time, but material changes affecting an active paid plan will be communicated as reasonably required.
A one-time setup, onboarding, configuration or data migration fee may apply depending on the Business's requirements. Any applicable setup fees will be communicated before activation or before the related work begins.
Cancellations and refund eligibility are governed by our Refund Policy and any plan-specific terms presented to you.
4. Business Data and Subscription Access
A Business using BarksBook may upload or manage information about its customers, pets, vaccinations, bookings, agreements and operations. The Business is responsible for having an appropriate legal basis to collect and use that information and for accurately configuring its operational requirements.
Upon expiration, cancellation or termination of a subscription, the Business's access to the Services and its data will end. BarksBook may delete the Business's data after the subscription ends. The Business acknowledges that this may result in permanent loss of access to its data and that BarksBook will not be liable for data deleted in accordance with these Terms.
BarksBook may retain limited copies of data where reasonably necessary for backups, security, fraud prevention, dispute resolution, legal compliance or other legitimate operational purposes.
5. Acceptable use
You may not use the Services to violate law, infringe another person’s rights, distribute malicious code, probe or disrupt systems, bypass access controls, scrape the Services in an abusive manner, impersonate another person, or store content you are not authorized to process.
6. Third-party services and integrations
BarksBook may connect with payment processors, email platforms, accounting tools or other third-party services. Those services are provided under their own terms and privacy practices. BarksBook is not responsible for the availability, security, acts, omissions or performance of third-party services.
7. Service availability and changes
BarksBook does not guarantee uninterrupted or error-free availability of the Services. Maintenance, security events, internet failures, third-party outages and other circumstances may affect access. BarksBook may add, modify, suspend or discontinue features as the platform evolves.
8. Platform access and ownership
BarksBook and its platform, including source code, databases, functionality, software, website designs, interfaces, audio, video, text, photographs, graphics, branding, documentation and related intellectual property, are owned by or licensed to BarksBook. As a SaaS subscriber, the Business receives a limited, non-exclusive and non-transferable right to access and use the Services during its authorized subscription period. No ownership of the BarksBook platform, software or underlying technology is transferred.
BarksBook subscriptions do not include direct access to the underlying hosting environment, servers, databases, source code or software repositories. The Services may not be copied, modified, reverse engineered, decompiled, disassembled, reproduced, distributed or otherwise exploited except as expressly permitted by BarksBook.
9. Suspension and termination
The Business may stop using BarksBook or cancel a paid subscription subject to the applicable billing terms. BarksBook may suspend or terminate access for non-payment, security risks, unlawful activity, breach of these Terms, misuse of the Services or conduct that threatens BarksBook, the Services or other users.
10. Disclaimers and responsibility
BarksBook is a SaaS-based business management platform. The Business remains responsible for animal care decisions, staffing, capacity, vaccination requirements, customer agreements, tax obligations, regulatory compliance and other professional or operational decisions. The Services are provided on an "as is" and "as available" basis to the extent permitted by applicable law.
To the maximum extent permitted by applicable law, BarksBook will not be responsible or liable for any loss, damage, interruption, data loss, business loss, revenue loss or other claim arising from or related to the use of, inability to use, or reliance on the Services. Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
11. Governing Law and Jurisdiction
These Terms and any dispute arising from or relating to the Services will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. The parties agree to the exclusive jurisdiction of the courts of Ontario, Canada.
12. Electronic communications and signatures
Electronic notices, agreements, consents, records and signatures made or provided through BarksBook may be used and accepted in electronic form to the extent permitted by applicable law.
13. Changes and contact
We may update these Terms as the Services change. The “Last updated” date identifies the current version. Material changes may be communicated through the Services or other reasonable channels. Continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms. Questions about these Terms can be sent through our Contact Us page.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.